Originally Posted by Bambie (Post 1285)

I have got some items lost during the process of delivery twice too. In the same month, 1 after another.

For me, instead of emailing/ writing to them, I called their hotline instead. for both my encounters, the service staff are quite nice and they were prompt in getting back to me too. Once was when the destination post office returned call to tell me that there were no sighting of my mail and most likely it was misplaced/ wrong address/ customer who received claimed not to receive in order to get more stuff etc etc. But in general, the mail could not be retrieved, but at least they explained.

For the 2nd time, my customer claim never receive too, but in the end, it was because the items were sent to her, but no one at home to receive it and a note was left there, but my customer insisted that she did not receive it.Hence, i followed up with Post Office and managed to get it as it was all along in the post office (due to undelivery as customer not at home) and no one had made a claim for it...

SingPost processes huge tons of mail on a daily basis, and to get a 100% accuracy/ success delivery rate I think, would not be possible due to many reasons. the % of loss mail (which we are suay enuf to be part of it) I would believe, might not be as substantial as we thought.

Anyway, different kind of ppl is always around. YOu never know when someone complain of a loss mail and in fact, he/she is trying he/her's luck even though the item was received...

Originally Posted by timtam (Post 1310)

I have used Singpost for my deliveries. Most of the time, they are ok. But do take note during peak periods, e.g. Christmas. Things can get a bit hectic then, I guess. I lost 2 packages during that period, and both were for the same area..hmm...but no proof, also cannot do much.

Always let your customers know if they choose non-registered post, there is this possibility.

But I am very pissed with the increase of the reg post to $2.24...they don't even sell 4c stamps...force us to buy 5c...daylight robbery!

Originally Posted by cashmere (Post 1333)

Hahaha!
Maybe you should try the machine one?
Where there will dispense the sticker stamp?
Hopefully there's a 4 cents stamp..