Singpost inefficient?

otterised

Hi, for those who are doing online bizness~ did you encounter this problem? I sell handmade jewelry, and lost 2 of my mails already~ thru normal mail by Singpost. The first one was sent in 21st May, til now, my customer hasnt recvd it, and the 2nd one was 21st Jun (coincidental huh?)~ I've already sent enquiries be it online or thru post office itself~ yet there's still no replies~

Is Singpost always like that? Juz very disappointed with their "non-svc"~ did you have this prob? Anyway to get the parcel back? (Though we've already written returned mail addy)

xoxoxo

So far so good. In fact, I do find SingPost reliable and efficient esp for overseas shipment. If by normal mail, ensure that you are using proper envelope and for accessories best to use bubble-wrap because they tend to poke through the envelope easily. Include return address will be useful. I remembered one of my item was "lost" through normal mail (actually it was my fault because I wrote the wrong address) and thanks goodness, I managed to get it back because I included the return address. Perhaps you want to send by registered post next time or get customer to do pick-up.

simplycrafts

I, too, got back one of the lost ones, but after 3 months travelling to UK and back.

felisthestore

Hi there.

I don't have any problems but I did once did not received my package.

Anyway, did you put it in an envelope? It's best you put in an envelope which is quite of a standard 50c postage. Big envelope looks important rather than a tiny one. Or a coloured envelope, the brighter, the better. It never fails me. Even as it drops on the floor, someone bound to see it.

Secondly write the postal code as clearly as possible. The machines in the Post Centre captures the postal codes and not the full address. Don't forget to write you return address behind.

It's useless to e-mail them what happened to your mail. They have thousands of normal mails to sort out and looking for yours it's impossible. So you can kiss your packages goodbye.

Hope this helps.

otterised

that's y i found it odd~ i always use standard C5 size envelope~ pays the correct amt of postage~and also included return address~ i pack my accessories in gift boxes instead of bubblewrap to ensure that they will not be squashed or dented, even worse, smashed to bits~ I've delivered over hundreds of mails before this~ this losing of mails only happened recently~ that's y i'm finding it odd~ and it's not only mine, i have a customer who is so afraid of losing her mails ever since hers was lost 2 mths back, 2 times in a mth!

cashmere

I had this experience before once.
And I used normal mail..
My envelope is big & very properly sealed & double sealed.
With more than enough postage fee paid.
I went to the branch & asked..
They told me to write in their enquiry form or so...
Till now...(a few months already), still no reply..
But, I always warn buyers that there's a risk of losing mail through normal postage & that they are advised to use registered mail instead.
They acknowledged & accepted that part.
But for this case, I replaced the item with another one for free.

otterised

sigh~ yup, i did warn them about losing mail part also~ for mine, the necklace cannot be replaced cos i cannot find the same materials for a remake anymore~ anyway, i was thinking, is it cos gst increase or smthg, that's y singpost purposely wants pp to use registered mail, that's y they anyhow juz deliver out mails~ wahhahah~

Bambie

I have got some items lost during the process of delivery twice too. In the same month, 1 after another.

For me, instead of emailing/ writing to them, I called their hotline instead. for both my encounters, the service staff are quite nice and they were prompt in getting back to me too. Once was when the destination post office returned call to tell me that there were no sighting of my mail and most likely it was misplaced/ wrong address/ customer who received claimed not to receive in order to get more stuff etc etc. But in general, the mail could not be retrieved, but at least they explained.

For the 2nd time, my customer claim never receive too, but in the end, it was because the items were sent to her, but no one at home to receive it and a note was left there, but my customer insisted that she did not receive it.Hence, i followed up with Post Office and managed to get it as it was all along in the post office (due to undelivery as customer not at home) and no one had made a claim for it...

SingPost processes huge tons of mail on a daily basis, and to get a 100% accuracy/ success delivery rate I think, would not be possible due to many reasons. the % of loss mail (which we are suay enuf to be part of it) I would believe, might not be as substantial as we thought.

Anyway, different kind of people is always around. YOu never know when someone complain of a loss mail and in fact, he/she is trying he/her's luck even though the item was received...

simplycrafts

I have sent more than a 1000 parcels locally and overseas. SingPost is pretty efficient. So far, only about 2 went missing. But those 2 were going overseas so it may not be SingPost's fault. The personnel at the Post Office are very helpful. They see me everyday and they know exactly what I need.

simplycrafts

Sori forgot to tell you that you need to bubble wrap the jewellery if you do not want to spend more money buying a bubble envelope. It is lighter to send but can still protect the handmade stuff.