Customer Claim Did Not Receive an Item, How? - Page 2

XavieraLin · 10-06-2009, 05:22 PM

You must tell your customers that if they wan to mail by normal mail if lost you wont be held responsible. some of the customer received by normal mail and they can tell you that i never received one of the item and you remember that you had packed it inside. Where is the proof? Please be careful as there is a quite a number of dishonest customers out there..

angeline · 11-06-2009, 03:08 PM

aiyo!
What an unnecessary nerve-racking experience for you....
then again, through this misunderstanding, you learned some tips, didn't you?
*wink*

Quote:

Originally Posted by Kawaiibeaute

thank you all for the advise.

she finally found the item...coz i packed it within a container and she did not open the container until last night.

xoxo~

Kawaiibeaute · 16-06-2009, 05:05 PM

All of you are so helpful with advise.
its indeed a lesson learned...

PerfumeStore · 11-10-2009, 09:24 PM

Hi all,

after all these years in trading online, i find that whatever you sell, you have to get your stuff registered if the margin is less than 30%. It just take 1 article to be lost to cost you 3 sales. this is not worth it at all! and even though you tell your customers that they will be responsible for any misplaced packages, they would simply accuse you that you never sent them in the first place. they will then threaten to badmouth you in forums etc. not really worth it. so i suggest you guys to register the post and have it black and white that you have sent the item.

champignons · 12-10-2009, 06:01 AM

I guess in your case it does not matter if it was sent out by registered post or normal post, because the customer DID receive the package, but only 1 out of 4 items were missing.

Do stocklist checking. I don't know why but I always take a photo of my parcels (with addresses) as proof I wrote the correct address, lest they don't receive the package and don't wanna pay an extra $2-$3 for registered post.

trendydivaz · 14-10-2009, 01:48 PM

I have bad experience too. My customer claimed goods not rec'd. So no choice... but to gave her another new pcs

No choice but to use $$ to gain experience

prettydress · 12-01-2010, 10:09 AM

Customers claim they did not receive their items when sellers did sent items to them,most customers bull****, when they receive the item they do not like they said they did not receive.
This type of customers I do not entertain them I rather to let go problematic customers.

dhskyline · 15-06-2014, 12:11 AM

I usually take a photo of the normal mail from the post office as evidence and put a clause on my website that normal mail has no tracking number and lose it at their own risk.

Dawn

10-06-2009, 05:22 PM	#11
XavieraLin Senior Member Join Date: Apr 2008 Location: Tampines Posts: 256 My Reputation: Points: 10/ Rep Power: 18	Re: Customer Claim Did Not Receive an Item, How? You must tell your customers that if they wan to mail by normal mail if lost you wont be held responsible. some of the customer received by normal mail and they can tell you that i never received one of the item and you remember that you had packed it inside. Where is the proof? Please be careful as there is a quite a number of dishonest customers out there.. __________________ Crystal Dollies(Handmade With Love)

16-06-2009, 05:05 PM	#13
Kawaiibeaute Junior Member Join Date: Jun 2009 Location: Tampines Posts: 9 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? All of you are so helpful with advise. its indeed a lesson learned...

11-10-2009, 09:24 PM	#14
PerfumeStore Junior Member Join Date: Jul 2009 Location: Queenstown Posts: 9 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? Hi all, after all these years in trading online, i find that whatever you sell, you have to get your stuff registered if the margin is less than 30%. It just take 1 article to be lost to cost you 3 sales. this is not worth it at all! and even though you tell your customers that they will be responsible for any misplaced packages, they would simply accuse you that you never sent them in the first place. they will then threaten to badmouth you in forums etc. not really worth it. so i suggest you guys to register the post and have it black and white that you have sent the item. __________________ PerfumeStore.sg - Singapore's Largest Online Perfume Retailer.

12-10-2009, 06:01 AM	#15
champignons Member Join Date: Jan 2009 Location: Punggol Posts: 18 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? I guess in your case it does not matter if it was sent out by registered post or normal post, because the customer DID receive the package, but only 1 out of 4 items were missing. Do stocklist checking. I don't know why but I always take a photo of my parcels (with addresses) as proof I wrote the correct address, lest they don't receive the package and don't wanna pay an extra $2-$3 for registered post.

14-10-2009, 01:48 PM	#16
trendydivaz Banned Join Date: Apr 2009 Location: anywhere Posts: 12 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? I have bad experience too. My customer claimed goods not rec'd. So no choice... but to gave her another new pcs No choice but to use $$ to gain experience

12-01-2010, 10:09 AM	#17
prettydress Senior Member Join Date: Jun 2009 Location: orchard Posts: 225 My Reputation: Points: 10/ Rep Power: 17	Re: Customer Claim Did Not Receive an Item, How? Customers claim they did not receive their items when sellers did sent items to them,most customers bull****, when they receive the item they do not like they said they did not receive. This type of customers I do not entertain them I rather to let go problematic customers.

15-06-2014, 12:11 AM	#18
dhskyline Junior Member Join Date: Jun 2014 Location: Singapore Posts: 1 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? I usually take a photo of the normal mail from the post office as evidence and put a clause on my website that normal mail has no tracking number and lose it at their own risk. Dawn

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