Customer Claim Did Not Receive an Item, How?

Kawaiibeaute · 01-06-2009, 01:46 PM

This customer ordered 4 items from me. After I mailed out the items, she claimed she did not receive 1 item (the most expensive product). However, i recalled packing that product before mailing to her. Can someone plse help?

Mystech · 01-06-2009, 03:37 PM

frankly speaking, nothing much that you can do. Either you replace it, or you dun. if you dun, your rep might be tarnished. next time you might wanna send by registered mail.

FASHRUS · 07-06-2009, 12:22 PM

always always mail things to your customers via REGISTERED MAIL.. in this case you better replace her the product.. if your customer goes ga ga in any good forum.. and people read it.. thats it you done..!

riyasdon · 07-06-2009, 09:14 PM

Hi,

It happened to me once b4 but luckily I told her she should pay 4 registered post but she told me she didnt want it, normal postage will do. Then later she asked 4 the item, dnt know what really happened leh, I just showed the emails and the post office receipt. Done.

Did you tell her b4 and have emails or receipt to prove? If you hav just show her.

pokerface · 07-06-2009, 09:56 PM

best is replaced the item. i got send once thru normal mail, already told customer to opt for registered mail. in the end, that mail really got lost -_-" so no choice lah, i still replace her, but she had to pay for 50% of the item + registered postage

swee18 · 07-06-2009, 10:12 PM

me too.. i also replace the item when my customer claim that the item is lost.. heng i still make profit after replacing it...

pokerface · 08-06-2009, 09:38 AM

lucky you! for my case, it doesnt really account whether make profit or not, but the time and effort that goes into designing the first piece of jewellery.. and then to duplicate the second piece. sometimes some of the parts are one-piece only, and hence have to ask customer if can replace with other parts

KittyMi · 08-06-2009, 01:11 PM

So you mean your customer has received the parcel but 1 of the item is missing? Means she only got 3 items instead of 4? I would suggest you check your balance stock, maybe you did forget to pack in item. In any case, I would replace that item.

Kawaiibeaute · 10-06-2009, 11:39 AM

thank you all for the advise.

she finally found the item...coz i packed it within a container and she did not open the container until last night.

xoxo~

XavieraLin · 10-06-2009, 05:14 PM

Did you mail out using registered mail?

01-06-2009, 01:46 PM	#1
Kawaiibeaute Junior Member Join Date: Jun 2009 Location: Tampines Posts: 9 My Reputation: Points: 10/ Rep Power: 0	Customer Claim Did Not Receive an Item, How? This customer ordered 4 items from me. After I mailed out the items, she claimed she did not receive 1 item (the most expensive product). However, i recalled packing that product before mailing to her. Can someone plse help?

01-06-2009, 03:37 PM	#2
Mystech Senior Member Join Date: Mar 2008 Location: Singapore Posts: 323 My Reputation: Points: 10/ Rep Power: 18	Re: Customer Claim Did Not Receive an Item, How? frankly speaking, nothing much that you can do. Either you replace it, or you dun. if you dun, your rep might be tarnished. next time you might wanna send by registered mail.

07-06-2009, 12:22 PM	#3
FASHRUS Senior Member Join Date: Oct 2008 Location: paradize center Posts: 31 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? always always mail things to your customers via REGISTERED MAIL.. in this case you better replace her the product.. if your customer goes ga ga in any good forum.. and people read it.. thats it you done..!

07-06-2009, 09:14 PM	#4
riyasdon Member Join Date: Apr 2009 Location: Sengkang, Clarke Quay, Posts: 16 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? Hi, It happened to me once b4 but luckily I told her she should pay 4 registered post but she told me she didnt want it, normal postage will do. Then later she asked 4 the item, dnt know what really happened leh, I just showed the emails and the post office receipt. Done. Did you tell her b4 and have emails or receipt to prove? If you hav just show her.

07-06-2009, 09:56 PM	#5
pokerface Senior Member Join Date: Apr 2008 Location: Singapore Posts: 344 My Reputation: Points: 11/ Rep Power: 17	Re: Customer Claim Did Not Receive an Item, How? best is replaced the item. i got send once thru normal mail, already told customer to opt for registered mail. in the end, that mail really got lost -_-" so no choice lah, i still replace her, but she had to pay for 50% of the item + registered postage __________________ "My hands are the tools that God blessed me with so I may work creatively"

07-06-2009, 10:12 PM	#6
swee18 Senior Member Join Date: Mar 2009 Location: Singapore Posts: 64 My Reputation: Points: 10/ Rep Power: 17	Re: Customer Claim Did Not Receive an Item, How? me too.. i also replace the item when my customer claim that the item is lost.. heng i still make profit after replacing it...

08-06-2009, 09:38 AM	#7
pokerface Senior Member Join Date: Apr 2008 Location: Singapore Posts: 344 My Reputation: Points: 11/ Rep Power: 17	Re: Customer Claim Did Not Receive an Item, How? lucky you! for my case, it doesnt really account whether make profit or not, but the time and effort that goes into designing the first piece of jewellery.. and then to duplicate the second piece. sometimes some of the parts are one-piece only, and hence have to ask customer if can replace with other parts __________________ "My hands are the tools that God blessed me with so I may work creatively"

08-06-2009, 01:11 PM	#8
KittyMi Senior Member Join Date: May 2007 Location: Pasir Ris Posts: 99 My Reputation: Points: 10/ Rep Power: 18	Re: Customer Claim Did Not Receive an Item, How? So you mean your customer has received the parcel but 1 of the item is missing? Means she only got 3 items instead of 4? I would suggest you check your balance stock, maybe you did forget to pack in item. In any case, I would replace that item.

10-06-2009, 11:39 AM	#9
Kawaiibeaute Junior Member Join Date: Jun 2009 Location: Tampines Posts: 9 My Reputation: Points: 10/ Rep Power: 0	Re: Customer Claim Did Not Receive an Item, How? thank you all for the advise. she finally found the item...coz i packed it within a container and she did not open the container until last night. xoxo~

10-06-2009, 05:14 PM	#10
XavieraLin Senior Member Join Date: Apr 2008 Location: Tampines Posts: 256 My Reputation: Points: 10/ Rep Power: 18	Re: Customer Claim Did Not Receive an Item, How? Did you mail out using registered mail? __________________ Crystal Dollies(Handmade With Love)

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