Lost Mail Via Normal Postage

efashionshop

hi people,
like to hear opinion about lost mail via normal post.

recently, I have a case of lost mail via transit. in his order, he stated registered post. But I quoted him normal postage fee and he paid me the normal postage.

When the stocks arrived, i sent via normal post n it has been about 1.5 wks n he never rcd the pkg. Not a big pkg, an A4 envelope containing 2 Tees. The customer has been pestering me every now n then about his items. I had called up singpost n they cant find any pkgs left pending for tt add.

Now the customer want me to take full responsibility for the lost mail n send him the replacement of 2 tee. The goods cost about $60+.

So, I told him tt it was stated in my website tt I am not responsible for items lost send via normal post. If its in your shoes, how would you handle such customers and what will you do? Anyone had similar situation and can advise. keen to hear opinion