Korean Supplier Did Not Give Me Goods & Refund, How?

Kawaiibeaute · 16-06-2009, 05:13 PM

Is there anywhere I can lodge a complaint against Korean supplier who did not give me my goods and promised to give me a refund. However, till date did not refund me or reply my email. What can I do

annies.Knicknack · 16-06-2009, 06:13 PM

Hello...

I don't think you can do anything now but wait. Are you giving them a full payment? NEVER NEVER do that...always place a deposit first i.e 50% deposit & bal upon rcpt of goods or airwaybill. With the airway bill you can track if they had delivered the goods. Once they take your money, that's it....Be very carefull next time. I hope it's not a BIG amount.

noeclue · 16-06-2009, 09:17 PM

If you are paying using credit card, you can always do a charge back within 6 months after you made the purchase.

riyasdon · 08-08-2009, 10:39 AM

Hi, what is charge back?? you mean they give you a refund, never heard that before???

noeclue · 08-08-2009, 10:46 AM

Charge-back is when you ask the bank to reverse the credit card transaction. Merchant will normally avoid this kinda thing, because there will be an administration fee between US$25-50 (depending on payment gateway) charged to merchant.

As long as you have an evidence, bank will do it on your behalf.

16-06-2009, 05:13 PM	#1
Kawaiibeaute Junior Member Join Date: Jun 2009 Location: Tampines Posts: 9 My Reputation: Points: 10/ Rep Power: 0	Korean Supplier Did Not Give Me Goods & Refund, How? Is there anywhere I can lodge a complaint against Korean supplier who did not give me my goods and promised to give me a refund. However, till date did not refund me or reply my email. What can I do

16-06-2009, 06:13 PM	#2
annies.Knicknack Senior Member Join Date: May 2009 Location: North Posts: 98 My Reputation: Points: 10/ Rep Power: 16	Re: Korean Supplier Did Not Give Me Goods & Refund, How? Hello... I don't think you can do anything now but wait. Are you giving them a full payment? NEVER NEVER do that...always place a deposit first i.e 50% deposit & bal upon rcpt of goods or airwaybill. With the airway bill you can track if they had delivered the goods. Once they take your money, that's it....Be very carefull next time. I hope it's not a BIG amount.

16-06-2009, 09:17 PM	#3
noeclue Senior Member Join Date: May 2008 Location: Australia/Singapore Posts: 193 My Reputation: Points: 10/ Rep Power: 17	Re: Korean Supplier Did Not Give Me Goods & Refund, How? If you are paying using credit card, you can always do a charge back within 6 months after you made the purchase.

08-08-2009, 10:39 AM	#4
riyasdon Member Join Date: Apr 2009 Location: Sengkang, Clarke Quay, Posts: 16 My Reputation: Points: 10/ Rep Power: 0	Re: Korean Supplier Did Not Give Me Goods & Refund, How? Hi, what is charge back?? you mean they give you a refund, never heard that before???

08-08-2009, 10:46 AM	#5
noeclue Senior Member Join Date: May 2008 Location: Australia/Singapore Posts: 193 My Reputation: Points: 10/ Rep Power: 17	Re: Korean Supplier Did Not Give Me Goods & Refund, How? Charge-back is when you ask the bank to reverse the credit card transaction. Merchant will normally avoid this kinda thing, because there will be an administration fee between US$25-50 (depending on payment gateway) charged to merchant. As long as you have an evidence, bank will do it on your behalf.

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