Lemon Law - How to Protect Ourselves

cholemel

Anyone got any idea how to protect ourselves against lemon law?

meinteel

Two words - Be Clear

Be clear in all marketing and product labels. Make sure all the details are accurate and the customer knows the limitations of the product well.

Be clear in your invoices or sales receipts of the defects of the goods if you are selling second-hand items or defective goods. This proves that the customer accepts the defects at the price quoted and thus not eligible for "protection via lemon law"

Offer repairs and if not possible, offer partial refunds.

One can reject the consumer's claims if you can prove that the consumer had tried to alter, modify and/or repair the goods on their own or via a third party.

cholemel

Yes i know we need to be clear and we always practice that.
I'm selling bags and i always make it a point to arrange meetup and ask them to check item condition upon collection. Once item collected and brought home, we do not practice exchange (inform customer verbally). But i was reading lemon laws, the period is 6 months and items like bags and clothes can wear and tear or misused (stained / cut / scratch etc) ...

I was thinking to get customer to acknowledge item is received in good condition for every sales upon collection. Any comments???

I'm kind of worry meetup with unreasonable customer who make invalid claim...

alanchow76

What are “Lemon Laws”?
• Laws protecting consumers against defective goods that fail to conform to contract or are of unsatisfactory quality or performance standards at the
time of purchase.
• Such goods are colloquially known as “lemons”.
• The law obligates businesses to repair, replace, refund or reduce the price of those defective goods

Coverage
• The Lemon Law covers all general consumer products purchased in Singapore (e.g. stationery, apparel, electronics, bedding, and big ticket
items such as motorcycles and cars).
• Second-hand goods and vehicles are included but “satisfactory quality” would take into account its age at the time of delivery, and the price paid.
• Services are not included.

When does it apply?
• When goods do not conform to sales contract at the time of delivery.
• Court will presume that a defect reported within six months of delivery
existed at the time of delivery, and the Lemon Law provisions apply.
• Beyond the six-month period, consumers may seek recourse
but will need to prove that the defect existed at the time of delivery.

Consumers are not entitled to
a remedy if:-
• They had damaged the item
• They had misused it and caused the fault
• They had tried to repair it themselves or had someone
else try to repair it, which damaged the item
• The consumer had known about the fault before they bought the
goods
• They had simply changed their mind and no longer wanted the item

Hotline: 6100 0315 | www.case.org.sg

alanchow76

"Understanding the Lemon Law" Consumer Education Seminar

The Lemon Law was implemented come 1 September 2012.

Find out about the Lemon Law and what remedies are available to you as a consumer when you purchase defective products or products that do not conform to contract.

Learn about your consumer rights and be protected!

Date : 15 September 2012 (Sat)
Time : 10.00am - 1.00pm (registration starts at 9.30am)
Venue: One Marina Boulevard Level 8, Room 801 Singapore 018989
Nearest MRT: Raffles Place

Admission is FREE. For more information, please download the programme and flyer.

To register, email rsvp@case.org.sg or fax to 6467 9055 with your name and contact number. Hurry, limited places available on a first-come-first-served basis.

For enquiries, call 6461 1888.